Getting started
Initial questions you might have about Upgraded and our MacBook program!
21 articles
What is Upgraded, and what's an "upgrade program”?
How does financing work?
How is this different from financing through Apple?
What information is needed to apply?
Is this a lease?
Why are monthly payments required?
How will this affect my credit report?
Why was my application declined?
Why did Affirm offer me a high APR or reject my application, even with great credit?
Does Upgraded offer student discounts?
Can I trade in my old device to lower the cost of my new one?
Is Upgraded available outside the US?
Can I change my shipping address after ordering?
Can I pick up my order at an Apple Store?
What is a Custom To Order/Custom Build? How does shipping work for those devices?
Can I modify my order?
What if my tracking says “delivered” but I didn’t receive my package?
How do I change my phone number?
Do I have to shop through Gatortec?
Can I make a tax-exempt purchase if I’m financing with Affirm?
Why can't I reroute my UPS shipment or send it to an Access Point? What if I’m traveling during delivery?