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FAQs
Frequently asked questions
19 articles
What is an “Upgrade Program”?
What information is needed to apply?
Is Upgraded available outside the US?
Can I upgrade early or late? If so, are there any fees?
What if I lose my device or it's damaged?
When I upgrade, do I have to get a specific model, or can I choose?
What happens if I don't upgrade?
What happens with my old device? Do we send it to you, someone else or just keep it?
If I forgot to wipe my computer before sending it back, what happens? What happens to my data?
Is it easy to transfer data and apps to the new device?
Can I cancel or return my order?
Why are monthly payments required?
Is this a lease?
Who is Citizens Pay?
How will this affect my credit report?
How do I make payments for my Citizens Pay Line of Credit?
How do I contact Citizens Pay for questions regarding my line of credit?
Why was my credit application declined?
Does Upgraded offer student discounts?