If you finance your plan with Affirm, please contact them through their Help Center at affirm.com/help. You can also reach out to their Customer Care phone number at (855) 423 - 3729, they're available 7am-10pm (CT), 7 days a week!
If you financed your plan with Citizens Pay before we started working with Affirm, please call Citizens' toll-free number at 1-888-522-9881 or go to pay.citizensbank.com.