What information is needed to apply?
If you’re joining Upgraded for the first time, you’ll first need to check your eligibility for a Citizens Pay Line of Credit. You’ll be asked to provi...
Is Upgraded available outside the US?
Not yet! 😭 But we have some suggestions: Australia: Circular Austria: Grover Denmark: Elgiganten's Renew It Finland: Gigantti's Ren...
Can I upgrade early or late? If so, are there any fees?
Both. You may become eligible to upgrade early by making the equivalent number of payments specified in your contract. There is no fee to upgrade earl...
What if I lose my device or it's damaged?
Upgraded purchase plans don’t include theft or loss insurance. If your device is lost or stolen you are still obliged to pay the remaining balance on ...
When I upgrade, do I have to get a specific model, or can I choose?
You can choose any model you want! Your monthly payment will be set based upon the cost of the purchase and the repayment term. If you select a more e...
What happens if I don't upgrade?
You are not required to upgrade your device. You may choose to pay all of the monthly payments required by the terms of your financing purchase. Once ...
What happens with my old device? Do we send it to you, someone else or just keep it?
If you choose to upgrade, we will send you your new device and a separate box with instructions on how to transfer all of your data to your new device...
If I forgot to wipe my computer before sending it back, what happens? What happens to my data?
No worries! We do an FBI-grade wipe with all devices we get back from customers. No one will see your data. :)
Is it easy to transfer data and apps to the new device?
When you get your new device we send you a separate box to ship your old device in. The box will have easy step-by-step instructions for how to transf...
How do you handle cancelations and returns?
Canceling a Custom Build* If you've ordered a Custom Build, you can cancel before 11AM Central Time on the day following your order, or 11AM Central T...
Why are monthly payments required?
All Upgraded’s purchase options include integrated financing from Citizens Pay. We made this decision to help make devices more affordable with equal ...
Is this a lease?
No. The integrated financing for your purchase is a line of credit offered by Citizens Pay. It allows you to make equal monthly payments over time. Yo...
Who is Citizens Pay?
Citizens Pay is our official financing partner. Citizens Pay will evaluate your eligibility for a line of credit, issue your line of credit account, a...
How will this affect my credit report?
Checking your eligibility for a Citizens Pay Line of Credit will not impact your credit score. For this, Citizens Pay will conduct what’s called a sof...
How do I make payments for my Citizens Pay Line of Credit?
Approved customers will receive a welcome email from Citizens Pay. It will contain a link to set up your account and enroll in the automatic payment p...
How do I contact Citizens Pay for questions regarding my line of credit?
Please call their toll-free number at 1-888-522-9881 or go to http://pay.citizensbank.com .
Why was my credit application declined?
To learn more about why your application was declined, please reach out directly to Citizens Pay. You can either call their toll-free number at 1-888-...
Does Upgraded offer student discounts?
Send us a photo of your student ID and we'd be happy to give you $50 off. We wish we could give a larger discount but our margins are just too thin f...
What is an “Upgrade Program”?
An Upgrade Program is a new way to own a device by making a series of monthly payments over a period of time. For example, you may finance your device...