When you upgrade your MacBook after 24 months, you're not trading in your device for a cash value or discount. Instead, when you return your current MacBook in working condition, we simply cancel your remaining 12 monthly payments on that plan.
So, rather than applying a trade-in credit toward the new device, you stop paying for the old one: that’s the benefit.
You’ve paid off about two-thirds of the device by that point. The remaining third is essentially covered by the return. So, rather than calculating the trade-in value and applying it to your new order, we treat the return as covering the remaining balance. Essentially, we “buy back” your device by forgiving what you still owe.
You don’t need to worry about condition-based trade-in quotes or haggling. As long as your device is fully functional and meets our basic return criteria, the upgrade goes through, and those last 12 payments disappear.
Your returned MacBook is then resold or given a second life, and that’s what enables us to offer that final-third payment forgiveness.
We will make sure all your data is wiped and the device is fully cleaned!