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Help Center āž” FAQs āž” What happens with my old device? Do we send it to you, someone else or just keep it?

What happens with my old device? Do we send it to you, someone else or just keep it?

Last updated December 4, 2024

If you choose to upgrade, we will send you your new device and a separate box with instructions on how to transfer all of your data to your new device and how to wipe your device before you send it back to us in the box provided (no shipping fees). We take the old device and do an FBI-grade wipe first, then refurbish it so we can give it a new home!

If you choose not to upgrade and want to keep your device, just make the total number of required payments and itā€™s all yours!

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