How do you handle cancelations and returns?

Cancelations

Canceling a Custom Build*: If you've ordered a Custom Build, you can cancel before 11AM Central Time on the day following your order, or 11AM Central Time on Monday if you ordered on a weekend. After this time we can't cancel any orders, see  this article  on why we can't cancel.

Canceling a Base Model*: For all other orders, you can cancel anytime before your device ships. Typically, orders before 1PM CT are shipped in the evening of the day of purchase and orders after 1PM CT are shipped in the evening on the next business day (unfortunately Apple's distribution warehouses don't operate on the weekend 🤦).

Please reach out to our chat support or email  hi@getupgraded.com  and we'll help you out.

If your order has already shipped, please see our return instructions below.

*How do I know if I ordered a Custom Build or a Base Model? If a configuration is a Custom Build, you'll see a note about it just above the Checkout with Upgraded button.

Returns

If you want to return your device, you can do so within 10 days of receiving it, if you meet the following criteria:

If the above two points are met, then please connect with our support team via chat on our website and we'll get you a return label.